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Rental Unit Services
NYC Property Management, Personally Tailored.
Built for individual landlords and mid-size rental buildings: from turnkey operations to task-specific help, we plug in where you need us — no long contracts, no hidden fees, and support that feels human, not transactional.
No Vendor Markup
You see the vendor's real invoice. Every fee we charge is disclosed before you sign anything.
Flexible Plans
Your management plan is built around your property — not a formula. Pay for what your building actually needs.
Direct Access
One dedicated manager who knows your property. No call center, no tiered support queue.
What We Do
Service Pillars
Tenant Placement
We partner with local brokerages to deliver a full-service leasing experience — including marketing, applicant screening, credit and background checks, board approval support, and lease execution in compliance with Fair Housing laws.
Lease Renewals
We manage the full renewal process — generating market comps, ensuring legal compliance, sending timely notices, handling tenant communication, and issuing renewal documents to minimize vacancy.
Board Package Prep
For condo and co-op units, we assemble and track complete board application packages — ensuring accuracy, timely submission, and a streamlined approval process.
Move-In / Move-Out Coordination
From welcome packets and utility transfers to key exchanges and photo-documented inspections — every transition is handled for a smooth experience.
Resident Support
From maintenance issues to general inquiries, our team resolves resident requests promptly — improving day-to-day experience and supporting long-term retention.
Resident Portal & App
Residents can pay rent, submit maintenance requests, access documents, and receive real-time updates — all from their phone or desktop.
Renters Insurance
Backed by Millennial Specialty Insurance, each policy provides $100,000 in liability coverage with flexible personal property options. Enrollment is integrated directly into our platform. Pairs with our Property Insurance under Property Care for owner-side protection.
Move-In Onboarding
New residents receive a welcome packet, portal setup, utility transfer guidance, and a direct line to their property manager — so they feel at home from day one.
Repair & Maintenance
We source qualified vendors, coordinate contractors, monitor work quality, and ensure every scope of work is completed as planned — delivering reliable results for property owners.
24/7 Emergency Response
When the unexpected happens, our team responds immediately — coordinating reliable vendors and on-call technicians to ensure resident safety and property protection at any hour.
Apartment Turnovers
From inspecting appliances and re-keying locks to coordinating cleaning and repairs — each unit is left safe, up to code, and move-in ready.
Preventive Maintenance
We take a proactive approach to HVAC, plumbing, electrical, and life-safety systems — scheduling routine service, coordinating technicians, and documenting each visit.
Condition Reports
Thorough property inspections at move-in, move-out, and annually — documented with photos, noting any damage, and recommending maintenance for a clear view of your property's condition.
Property Insurance
Backed by Millennial Specialty Insurance, our property insurance provides up to $100,000 in liability coverage for resident-caused damages when residents lack active renters insurance, with no deductible. Pairs with our Renters Insurance program under Resident Services for full coverage.
Rent Invoicing & Collection
Detailed monthly invoices sent at least 10 days before due date. Auto-Pay through the app ensures on-time payments. Cleared funds are typically disbursed to owners within one to two business days.
Automated Bill Pay & Escrow
We manage and pay all property-related bills — taxes, insurance, utilities, and mortgages — on time, every time. Dedicated escrow accounts ensure property taxes are fully funded and tracked.
Monthly & Annual Reporting
By the 15th of each month, owners receive detailed financial statements with receipts, variance notes, and key performance metrics — along with year-end reports prepared for tax season.
Budget Planning
Annual budgets, long-term capital plans, and reserve analyses to ensure your property stays financially healthy, well-maintained, and prepared for the future.
Mortgage Escrow Audit
We perform quarterly audits to reconcile lender escrow balances, verify charges, and file any necessary corrections — helping prevent shortages, overages, and unexpected assessments.
Regulatory & Building Compliance
Our compliance calendar monitors all applicable New York City regulatory agencies and deadlines, schedules inspections, and files paperwork to keep your building audit-ready at all times.
Legal Support & Eviction Liaison
Through our vetted attorney network, we assist with rent demands, holdovers, and litigation — staying engaged from filing to resolution.
Tax & 1099 Support
We coordinate with your accountant to clarify or reclassify operating statements as needed. At year-end, we provide detailed financials and issue 1099s to owners.
Owner Experience
Full Transparency, Anytime
You should never have to wonder what's happening at your property. Our owner portal gives you real-time visibility into financials, maintenance, rent collection, and documents — from any device. Detailed monthly statements with receipts, variance notes, and key metrics are delivered by the 15th of each month.
Resident ExperienceSimple for
Simple for
Residents, Too
Residents pay rent, submit maintenance requests, and access documents from their phone. When something needs attention, they reach a real person — not a ticketing system.
Happy residents stay longer. That means fewer turnovers, lower vacancy costs, and a better-maintained property for you.
Online Payments
Pay rent and view payment history — anytime, from any device.
Maintenance Requests
Submit and track requests with photos and real-time status updates.
Direct Communication
Message your property manager directly — no automated ticketing.
Pricing
Tailored to Your Property
We offer flexible plans — a-la-carte, basic, full service, and custom — each tailored to your property's size, complexity, and the level of involvement you want. Every plan is month-to-month with transparent pricing and no hidden fees.
From the Blog
Compliance Insights for NYC Landlords
Ready to Talk About Your Property?
We'll start with a conversation — no commitment, no pressure.
Get in Touch
Also manage a condo or co-op association? View Association Services
Let's Talk
About Your Property.
Office: +1(212) 994-4908
Email: info@managedbyora.com
Address: 401 Park Ave S, 10th Floor, New York, NY 10016